It's fine

Dear Serah, 

Thank you for your review. Please note that your money back benefit will only pay out on the money back date as per your policy documentation, if the policy is still in force and claim free. This date cant be amended and would have been advised when the policy was offered to you. 

I have arranged for an updated schedule to be sent out via email, so please keep an eye out 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor