LJ
Liezl J

1 reviews | Active since Jan 2018

07 Oct 2021, 11:22

Items undelivered by courier: Fast n Furious

I accepted the free gift offer as shared with me by one of your consultants a few weeks back. On Monday, 4 October, I received a text message advising that Joseph Petersen of Fast n Furious, vehicle registration CY360559, would be delivering my parcel as it was ready to be delivered. No day, date or time was given as part of the text message.

It is now 3 days later and still nothing has been delivered. I have checked the tracking of the parcel as per the link shared via the text message and according to Fast n Furious, my parcel was delivered on Monday at 11:01:52 and signed for. I'm not sure who received and signed for this document as the signature on the PoD is not mine.

This leaves me with one of 2 assumptions: the item was delivered and handed to a complete stranger which says that service delivery of Fast n Furious is shoddy, especially since my contact details are on the waybill and I never received any call from the driver on Monday to confirm that he was at the correct address. OR...my item has been ******.

As a measure of good faith I am going to assume the former however this has most definitely left a bitter taste in my mouth. I as weary of the call and offer from Platinum Life to begin with but now that I have come to learn of the vendors/suppliers you use, I am most certain that I would not want to have anything to do with your brand and its offering.

0
Replies (3)
Platinum Life
Platinum Life's reply07 Oct 2021, 11:28
Official
Dear Liezl, 

I have received your complaint and I am sorry to hear about the experience you had with Fast and Furious. 

I am currently in contact with our logistics team to get further feedback regarding this matter and follow up on what has occurred. 

You are welcome to contact me if there is anything I can assist with while we are looking into this

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 
Platinum Life
Platinum Life's reply11 Oct 2021, 10:58
Official
Dear Liezl, 

Just an update n- we are currently in contact with Fast and Furious and I am awaiting feedback from them and the driver regarding this matter. 

I will provide more information as I receive it 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 
Platinum Life
Platinum Life's reply11 Oct 2021, 11:36
Official
Dear Liezl, 

Thank you so much for taking my call. 

Please note that Fast and Furious followed up and could confirm that the package was left with your neighbor. Thank you for confirming that it has been received and I hope you enjoy your gift. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor