It was rushed as it ...

Dear Jill, 

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We completely understand that you felt rushed during working hours — that is never our intention. 

I can confirm that  one of our consultants will be in touch shortly to assist you further and ensure everything is handled properly. 

Your feedback is important to us, and we’re committed to improving your experience. If there’s anything you'd like to add in the meantime, please feel free to reach out directly to me on ***

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor