K
Kagiso
1 reviews | Active since May 2026
25 May 2026, 19:53
It began smoothly wi...
It began smoothly with a low cancer(prostate) cover of just R99 in 2024, I was upgraded to a cover of +-R450 without my clear approval even after asking whether the upgrade would be automatic after I view the policy files and they said no.
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Platinum Life's replyOfficial
26 May 2026, 06:50Dear Kagiso,
I have received your review and would like to assist with this matter
Kindly note that upgrades are always optional and you should never feel pressured into taking anything additional on your policy. You always have a 30 day review period and can let us know at any time should you wish to amend your cover or benefits
Thank you for speaking to Anelisa and allowing her to assist and advise on your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist with this matter
Kindly note that upgrades are always optional and you should never feel pressured into taking anything additional on your policy. You always have a 30 day review period and can let us know at any time should you wish to amend your cover or benefits
Thank you for speaking to Anelisa and allowing her to assist and advise on your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 May 2026, 06:50
Official
Dear Kagiso,
I have received your review and would like to assist with this matter
Kindly note that upgrades are always optional and you should never feel pressured into taking anything additional on your policy. You always have a 30 day review period and can let us know at any time should you wish to amend your cover or benefits
Thank you for speaking to Anelisa and allowing her to assist and advise on your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist with this matter
Kindly note that upgrades are always optional and you should never feel pressured into taking anything additional on your policy. You always have a 30 day review period and can let us know at any time should you wish to amend your cover or benefits
Thank you for speaking to Anelisa and allowing her to assist and advise on your policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor