Issue cancelling my Policy
<p>So some months back an agent from platinum life called to sell me a policy. They sent me the documents and I ignored it but I was unaware that they still have my bank details for the first time in 2016 that they also tried to sell me this same policy. They have deducted the monthly premium from my account without my approval. I sent them an email requesting to cancel my policy. I received an email back of which it says I have to wait for an agent to call me of which then only it will be cancelled. I have not yet received any calls from anybody, My main complaint is that I WANT TO CANCEL THE POLICY WITH IMMEDIATE EFFECT without an agent calling me</p>
Dear Chrystal,
Thank you for taking my call today.
We received your email to cancel your policy on Friday the 19th of May and one of our consultants tried to contact you on Monday the 22nd of May without success.
Today, Tuesday the 23rd of May you spoke to Eileen who assisted you by placing your policy on hold.
No premiums will be deducted and you will have the opportunity to continue with your policy at a later stage.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Chrystal,
Thank you for taking my call today.
We received your email to cancel your policy on Friday the 19th of May and one of our consultants tried to contact you on Monday the 22nd of May without success.
Today, Tuesday the 23rd of May you spoke to Eileen who assisted you by placing your policy on hold.
No premiums will be deducted and you will have the opportunity to continue with your policy at a later stage.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Chrystal,
Thank you for taking my call today.
We received your email to cancel your policy on Friday the 19th of May and one of our consultants tried to contact you on Monday the 22nd of May without success.
Today, Tuesday the 23rd of May you spoke to Eileen who assisted you by placing your policy on hold.
No premiums will be deducted and you will have the opportunity to continue with your policy at a later stage.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Chrystal,
Thank you for taking my call today.
We received your email to cancel your policy on Friday the 19th of May and one of our consultants tried to contact you on Monday the 22nd of May without success.
Today, Tuesday the 23rd of May you spoke to Eileen who assisted you by placing your policy on hold.
No premiums will be deducted and you will have the opportunity to continue with your policy at a later stage.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager