cP
charn P
1 reviews | Active since Apr 2020
30 Apr 2020, 09:54
insure plat life dishonesty
insure plat life has contacted me promising to refund me for deductions but has only paid me for one deduction, i have not signed or agreed on anything , and now i cannot reverse this months debit order, this is theft i demand to be paid back!
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Platinum Life's replyOfficial
30 Apr 2020, 10:28Dear Charn,
I have received your complaint and have looked into the matter,
As per the arrangement made with the cancellation consultant on the 14th of April 2020, it was advised that only a single premium will be refunded.
I will arrange for the second premium to also be paid back. I will also send through the calls made to you regarding the policy, where you agreed to the cover and a full legal closure was done,
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into the matter,
As per the arrangement made with the cancellation consultant on the 14th of April 2020, it was advised that only a single premium will be refunded.
I will arrange for the second premium to also be paid back. I will also send through the calls made to you regarding the policy, where you agreed to the cover and a full legal closure was done,
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Apr 2020, 10:28
Official
Dear Charn,
I have received your complaint and have looked into the matter,
As per the arrangement made with the cancellation consultant on the 14th of April 2020, it was advised that only a single premium will be refunded.
I will arrange for the second premium to also be paid back. I will also send through the calls made to you regarding the policy, where you agreed to the cover and a full legal closure was done,
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into the matter,
As per the arrangement made with the cancellation consultant on the 14th of April 2020, it was advised that only a single premium will be refunded.
I will arrange for the second premium to also be paid back. I will also send through the calls made to you regarding the policy, where you agreed to the cover and a full legal closure was done,
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor