RD
Richard D
1 reviews | Active since Jun 2018
28 Apr 2026, 08:41
Insure Planlife
Insure Platlife just increase my monthly premier with R238 per month without my permission. No notice was send or mail, to me this is *****ing my money. How can they just increase the premier without any notice or agreement. I need a refund and will then cancelled the policy. Really this is insane.
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Platinum Life's replyOfficial
28 Apr 2026, 09:11Dear Richard,
I have received your review and would like to provide some feedback regarding this matter.
Kindly note that Mrs Douglas was recently contacted regarding an upgrade to her existing policy. An updated schedule was sent via email for her to review the changes, which commenced in April.
In order for us to assist further or provide any additional information, we would require direct instruction from her as the policy holder. I have also attempted to contact her telephonically but was unfortunately unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
Kindly note that Mrs Douglas was recently contacted regarding an upgrade to her existing policy. An updated schedule was sent via email for her to review the changes, which commenced in April.
In order for us to assist further or provide any additional information, we would require direct instruction from her as the policy holder. I have also attempted to contact her telephonically but was unfortunately unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Apr 2026, 09:11
Official
Dear Richard,
I have received your review and would like to provide some feedback regarding this matter.
Kindly note that Mrs Douglas was recently contacted regarding an upgrade to her existing policy. An updated schedule was sent via email for her to review the changes, which commenced in April.
In order for us to assist further or provide any additional information, we would require direct instruction from her as the policy holder. I have also attempted to contact her telephonically but was unfortunately unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
Kindly note that Mrs Douglas was recently contacted regarding an upgrade to her existing policy. An updated schedule was sent via email for her to review the changes, which commenced in April.
In order for us to assist further or provide any additional information, we would require direct instruction from her as the policy holder. I have also attempted to contact her telephonically but was unfortunately unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor