1 reviews | Active since Jul 2017
Insurance? Free Gift? ****?
Platinum Life insurance
I can't deal with this someone needs to intervene as I keep getting harrastement phone calls every 4-6 month intervals from Platinum Life. I'm told I've been nominated to get a free gift as a friend referred me. However it's exactly 2 years later no free gift has arrived and they are on 4 people who have nominated me for free gifts. What doesn't make sense is that they want your work address (where nothing arrives). Secondly, they then want your ID number and bank which you bank with or the gift is null and void and you immediately don't qualify anymore and then they will see if they will send you something. All of this seems misleading doesn't it?! What does and ID and banking details let alone work address have to do with recieving a "FREE GIFT."? While selling cancer insurance and asking very invasive questions, but how did we get to them now selling me my "FREE GIFT" and insurance?? Isn't this manipulation? The person who referred me doesn't get asked any of these questions I'm being asked for and has received a gift?Can someone please advise me what the insurance policy rules are for selling??How does me getting a free gift turn into demanding my personal details and later being sent link where I must click to checkout the gift (now the FREE GIFT has a price tag) and I'm must click next to putting my banking details in and confirm address so I can get my delivery, in all this how is it free and not *****? Is this allowed in Insurance.. ?Where is the integrity part of the sale? Cause it's no longer a GIFT! Today I got call number 5 for my "FREE GIFT." I tell the lady they want me to pay there is no gift cause you guys just want banking details I have received not 1 of 4 these amazing gifts, cause if I do not give them my banking details I won't get anything, the lady dismisses me and says u must forget about those other times, this time you can just tell me the bank name and account type and we'll see if you get a gift, the call immediately went to Cancer insurance sale with me having to answer personal questions again in order to confirm the GIFT..What's going on here cause this is alot of **** talk. They have me on a data base they know they have never delivered a free gift, cause we can't move past the banking details. Why not block me from the companies side as they know they won't deliver? Are they doing credit checks and seeing if you can afford to pay for the gift and sold insurance?This is the worst sales pitch ever and so MISLEADING I can't take it! When does this start being harrastement? So we will see in 4 weeks if something arrives at my gate (As per the story), BUT they won't get my banking details!
I have received your complaint and would like to provide some feedback regarding this matter.
You were nominated for a promotional gift in 2018. All your details were captured, but as our gifts are sent out at random, a voucher for 50% off from Isabella Garcia was sent out to you. This voucher can be used on the website and would require you to add some details for checkout.
The promotional gifts are obligation-free and simply serve as a way to provide more information about who we are and what we do.
As a part of the gift, we do also send out a guide on efficient banking and how to save using the account you have. This is not a cancer policy, but we just want to ensure that you receive the most relevant information for you.
I apologize if this was not fully explained when you were contacted. Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. Kindly note that an sms with more information will be sent out within the next 4-6 weeks
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
You were nominated for a promotional gift in 2018. All your details were captured, but as our gifts are sent out at random, a voucher for 50% off from Isabella Garcia was sent out to you. This voucher can be used on the website and would require you to add some details for checkout.
The promotional gifts are obligation-free and simply serve as a way to provide more information about who we are and what we do.
As a part of the gift, we do also send out a guide on efficient banking and how to save using the account you have. This is not a cancer policy, but we just want to ensure that you receive the most relevant information for you.
I apologize if this was not fully explained when you were contacted. Platinum Life is a registered FSP and all our conduct is in line with current FSCA legislation. Kindly note that an sms with more information will be sent out within the next 4-6 weeks
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor