ML
Minette L
1 reviews | Active since Oct 2020
31 Oct 2020, 16:30
Insignificant client care
I won't reccomend anyone to take out insurance at this company. I tried cancelling mine by phoning the client care twice. Each time they say someone will phone me back in that week to manually cancel it, but I haven't heard back from them for two weeks now !!!
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Replies (1)
Platinum Life's replyOfficial
02 Nov 2020, 06:55Dear Minette,
I have received your complaint and would like to provide some feedback regarding this matter.
Please note that your cancellation request has been received and processed by our Client Care team.
All debit orders have been stopped with immediate effect and our cancellation team will be in contact to confirm this and assist with a legal closure.
I am sorry that you haven't received this confirmation yet and will ask our team to give you a call today to assist and finalize this matter for you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Please note that your cancellation request has been received and processed by our Client Care team.
All debit orders have been stopped with immediate effect and our cancellation team will be in contact to confirm this and assist with a legal closure.
I am sorry that you haven't received this confirmation yet and will ask our team to give you a call today to assist and finalize this matter for you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply02 Nov 2020, 06:55
Official
Dear Minette,
I have received your complaint and would like to provide some feedback regarding this matter.
Please note that your cancellation request has been received and processed by our Client Care team.
All debit orders have been stopped with immediate effect and our cancellation team will be in contact to confirm this and assist with a legal closure.
I am sorry that you haven't received this confirmation yet and will ask our team to give you a call today to assist and finalize this matter for you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
Please note that your cancellation request has been received and processed by our Client Care team.
All debit orders have been stopped with immediate effect and our cancellation team will be in contact to confirm this and assist with a legal closure.
I am sorry that you haven't received this confirmation yet and will ask our team to give you a call today to assist and finalize this matter for you.
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor