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quenita H
1 reviews | Active since Feb 2015
10 Jul 2025, 13:56
Initial process was ...
Initial process was alot of admin but eventually got the claim submitted The agent sent me two updates via sms, I called in today week 3 and asked for na update only to hear my claim had been approved
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Platinum Life's replyOfficial
10 Jul 2025, 14:29Dear Quenita,
Thank you for your feedback. We understand that the initial admin process can feel overwhelming, and we appreciate your patience throughout. We're glad to hear that your claim was successfully approved, even if the communication could have been more consistent.
Your experience highlights the importance of keeping our clients informed every step of the way, and we’ll certainly take this on board. If you have any further questions or need assistance, please don’t hesitate to reach out — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback. We understand that the initial admin process can feel overwhelming, and we appreciate your patience throughout. We're glad to hear that your claim was successfully approved, even if the communication could have been more consistent.
Your experience highlights the importance of keeping our clients informed every step of the way, and we’ll certainly take this on board. If you have any further questions or need assistance, please don’t hesitate to reach out — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply10 Jul 2025, 14:29
Official
Dear Quenita,
Thank you for your feedback. We understand that the initial admin process can feel overwhelming, and we appreciate your patience throughout. We're glad to hear that your claim was successfully approved, even if the communication could have been more consistent.
Your experience highlights the importance of keeping our clients informed every step of the way, and we’ll certainly take this on board. If you have any further questions or need assistance, please don’t hesitate to reach out — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback. We understand that the initial admin process can feel overwhelming, and we appreciate your patience throughout. We're glad to hear that your claim was successfully approved, even if the communication could have been more consistent.
Your experience highlights the importance of keeping our clients informed every step of the way, and we’ll certainly take this on board. If you have any further questions or need assistance, please don’t hesitate to reach out — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,