LV
LISA V
1 reviews | Active since Oct 2018
30 Jul 2020, 12:19
Inhumane increase
How on earth can you people double in your premiers without notifying your clients? A yearly increase of 7 - 10% is the normal rate but now for some unexplained reason you went and made a 100% increase and you don't even have the decency to call your client and tell them about your absurd increase for 2020. You have till close of business today to call me and justify this inhumane increase or I will reverse my debit order and cancel my policy without 30 days notice, seeing as you don't feel the need to inform clients about anything, I will gladly return the favour.
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Platinum Life's replyOfficial
31 Jul 2020, 14:39Dear Lisa,
Thank you so much for taking my call regarding this matter.
As discussed, kindly note that a double premium was requested in July due to a missed debit. The system does this to ensure that you have no break in cover and an SMS is sent out to notify you. I'm sorry that you did not receive the SMS regarding this matter.
Your policy has been cancelled and no further premiums will be deducted from your account.
Please do not hesitate to give us a call if there is anything we can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
As discussed, kindly note that a double premium was requested in July due to a missed debit. The system does this to ensure that you have no break in cover and an SMS is sent out to notify you. I'm sorry that you did not receive the SMS regarding this matter.
Your policy has been cancelled and no further premiums will be deducted from your account.
Please do not hesitate to give us a call if there is anything we can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply31 Jul 2020, 14:39
Official
Dear Lisa,
Thank you so much for taking my call regarding this matter.
As discussed, kindly note that a double premium was requested in July due to a missed debit. The system does this to ensure that you have no break in cover and an SMS is sent out to notify you. I'm sorry that you did not receive the SMS regarding this matter.
Your policy has been cancelled and no further premiums will be deducted from your account.
Please do not hesitate to give us a call if there is anything we can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
As discussed, kindly note that a double premium was requested in July due to a missed debit. The system does this to ensure that you have no break in cover and an SMS is sent out to notify you. I'm sorry that you did not receive the SMS regarding this matter.
Your policy has been cancelled and no further premiums will be deducted from your account.
Please do not hesitate to give us a call if there is anything we can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,