CB
Chelsi B

1 reviews | Active since Nov 2022

09 Nov 2022, 22:23

Information shared

A consultant called me with regards to a platinum life cancer plan and offered a free gift , which I then gave my work address I advised I'm working for a courier company ..no notification whatsoever as per delivery , the delivery came to my work address when I was on leave.I then decided to call them via the number sent to me via SMS , and I used the link in the sms to update the delivery address.Non feedback made , as per an email I sent.I want platinum life to remove all my personal details I shared with them and keep their unsuccessful delivery to themselves no customer care contact centre called me after I requested a call ..as for their unprofessional sales , if I don't get feedback and my information removed from the data base I will deal with them personally it's not the first time they promoting Isabella Garcia and cancer promotions

0
Replies (1)
Platinum Life
Platinum Life's reply10 Nov 2022, 10:16
Official
Dear Chelsi,

I have received your Hello Peter review and would like to assist with this matter. I was unfortunately not able to reach you telephonically to discuss  Please accept my sincere apologies for the error that occurred regarding the delivery of your promotional gift. I am following up with our logistics team immediately to see what occurred and how we can rectify this. I will gladly arrange a resend of the promised package to the address of your choice  Your details have been added to our do not contact list and you will not receive any further calls from our side. 

Kindly advise if there is anything else I can assist with and I am sorry for the inconvenience caused 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 

Best regards,