C
Cynthia
1 reviews | Active since Jul 2023
03 Feb 2026, 12:09
INCONSIDERATE BEHAVIOUR
Same story as the last. I explained to them my current bank status does not allow me to increase my installment and yet they do it every year, harassing me for increase. I explained to them if they want an increase then they can cancel my policy.
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
03 Feb 2026, 12:23Dear Cynthia,
I have received your review and would like to assist regarding this matter. I have tried to contact you, but was unable to reach you
Kindly note that upgrades are always optional and offered at least once a year to provide you with the chance to add additional benefits and cover onto your policy. I have reached out to our sales team to ensure that you are not contacted and nothing is added to your policy
You have also been added to our Do Not Contact list for upgrades for the next two years and you are welcome to contact our team at any time if you have any queries
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. I have tried to contact you, but was unable to reach you
Kindly note that upgrades are always optional and offered at least once a year to provide you with the chance to add additional benefits and cover onto your policy. I have reached out to our sales team to ensure that you are not contacted and nothing is added to your policy
You have also been added to our Do Not Contact list for upgrades for the next two years and you are welcome to contact our team at any time if you have any queries
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply03 Feb 2026, 12:23
Official
Dear Cynthia,
I have received your review and would like to assist regarding this matter. I have tried to contact you, but was unable to reach you
Kindly note that upgrades are always optional and offered at least once a year to provide you with the chance to add additional benefits and cover onto your policy. I have reached out to our sales team to ensure that you are not contacted and nothing is added to your policy
You have also been added to our Do Not Contact list for upgrades for the next two years and you are welcome to contact our team at any time if you have any queries
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. I have tried to contact you, but was unable to reach you
Kindly note that upgrades are always optional and offered at least once a year to provide you with the chance to add additional benefits and cover onto your policy. I have reached out to our sales team to ensure that you are not contacted and nothing is added to your policy
You have also been added to our Do Not Contact list for upgrades for the next two years and you are welcome to contact our team at any time if you have any queries
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Best regards,
C
Cynthia's updateReviewer Update
03 Feb 2026, 16:17Thank you for the info. The sales team do not give you a chance to explain that you not intrested and must wait for a certain period if i dont want to continue with the increase .
C
Cynthia's update03 Feb 2026, 16:17
Reviewer Update
Thank you for the info. The sales team do not give you a chance to explain that you not intrested and must wait for a certain period if i dont want to continue with the increase .