Incompetence

I had to struggle for more than 2 years to get my daughter on a cancer policy. In January I received a phone call where they asked if I wanted to upgrade my policy. I asked that the documentation be sent to me so I can look it over and decide in my own time!! Yesterday the \upgraded"policy amount was deducted off my account and I still haven't received any doccumentation and I have given no authority for an higher amount to be debited off my account!!! """