RZ
Ronelle Z
1 reviews | Active since Dec 2018
21 Dec 2018, 12:47
Incompeten assholes!!!!!!!!!!!
Debited me several times unnecessary. Phoned numerous time and waited a long time for my refund. Debited again R457,33 21/12/2018. Has no money in my account due to them and my phone was switched off. Now I want an wxtra R180 for my account us the R457.33. Does not help phoning and waisting my money as they do not care!!!!!!!!
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Platinum Life's replyOfficial
21 Dec 2018, 14:02 Dear Christelle and Ronel, Thank you for taking my call today. As per our conversation, kindly note that your cancer policy has been cancelled with immediate effect and no further premiums will be deducted. I have arranged for a refund of the premium and bank costs to be paid back into your account today and it should reflect within the next 48 working hours. I have also sent an email through to Isabella Garcia to cancel the subscription you have with them. I apologize for any inconvenience caused by the premium going off Please do not hesitate to give me a call on *** if there is anything else I can assist with. Happy holidays and best wishes for the New Year. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 Dec 2018, 14:02
Official
Dear Christelle and Ronel, Thank you for taking my call today. As per our conversation, kindly note that your cancer policy has been cancelled with immediate effect and no further premiums will be deducted. I have arranged for a refund of the premium and bank costs to be paid back into your account today and it should reflect within the next 48 working hours. I have also sent an email through to Isabella Garcia to cancel the subscription you have with them. I apologize for any inconvenience caused by the premium going off Please do not hesitate to give me a call on *** if there is anything else I can assist with. Happy holidays and best wishes for the New Year. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor