AH
Alicia H
1 reviews | Active since Sept 2017
02 Apr 2020, 13:56
Incompetant service
After cancelling my policy in the begining of March 2020 they are still taking deducting a debit order of my account. They also said they will call me back but nothing. Now due to that another debit order could not have cone off. Now i have to go into the bank and reverse the money back into my account. Great stuff. If they cant even do a simple call back as they said they will how can i trust them with a policy. Thanx for nothing
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Platinum Life's replyOfficial
03 Apr 2020, 08:35Dear Alicia,
I have looked into your complaint and would like to provide some feedback, I have tried to contact you regarding this matter but have not been able to reach you.
A cancellation was received and processed on your policy on the 6th of March 2020. All debit orders were stopped with immediate effect, but as your February premium was already submitted to the bank, we were unable to stop it from being requested, According to our system, this premium was reversed and nothing has been deducted since.
Our cancellation time tried to contact you numerous times to confirm the cancellation but was unable to reach you. The cancellation was still processed as per your email request.
I have reached out to you via email to follow up on the deduction that was recently made, as our system does not show anything after February.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback, I have tried to contact you regarding this matter but have not been able to reach you.
A cancellation was received and processed on your policy on the 6th of March 2020. All debit orders were stopped with immediate effect, but as your February premium was already submitted to the bank, we were unable to stop it from being requested, According to our system, this premium was reversed and nothing has been deducted since.
Our cancellation time tried to contact you numerous times to confirm the cancellation but was unable to reach you. The cancellation was still processed as per your email request.
I have reached out to you via email to follow up on the deduction that was recently made, as our system does not show anything after February.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Apr 2020, 08:35
Official
Dear Alicia,
I have looked into your complaint and would like to provide some feedback, I have tried to contact you regarding this matter but have not been able to reach you.
A cancellation was received and processed on your policy on the 6th of March 2020. All debit orders were stopped with immediate effect, but as your February premium was already submitted to the bank, we were unable to stop it from being requested, According to our system, this premium was reversed and nothing has been deducted since.
Our cancellation time tried to contact you numerous times to confirm the cancellation but was unable to reach you. The cancellation was still processed as per your email request.
I have reached out to you via email to follow up on the deduction that was recently made, as our system does not show anything after February.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback, I have tried to contact you regarding this matter but have not been able to reach you.
A cancellation was received and processed on your policy on the 6th of March 2020. All debit orders were stopped with immediate effect, but as your February premium was already submitted to the bank, we were unable to stop it from being requested, According to our system, this premium was reversed and nothing has been deducted since.
Our cancellation time tried to contact you numerous times to confirm the cancellation but was unable to reach you. The cancellation was still processed as per your email request.
I have reached out to you via email to follow up on the deduction that was recently made, as our system does not show anything after February.
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor