AS
Alida S
1 reviews | Active since Oct 2014
15 Jul 2015, 08:54
inaccurate billing
From: Alida Van Staden <br> Sent: 15 July 2015 8:50 AM<br> To: 'Info (Platinum Life)'<br> Subject: RE: 454517<br> <br> Good day <br> <br> There is no deposit slips as this was paid at the ATM's.<br> <br> But don't worry I will go log a hello Peter in this regard, maybe you will resolve my mom's stuff then, as the proof is there that you guys did receive the money<br> Why should she have costs for your mistakes.<br> <br> You will hear from hello peter shortly <br> <br> Kind Regards<br>
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Platinum Life's replyOfficial
15 Jul 2015, 15:49Hello alidapark,
Thank you for your post and allowing us an opportunity to investigate your concern.
We apologise for any inconvenience that may have been caused to our client - Mrs. Parkinson
Your mother's premiums have been allocated accordingly up until June 2015.
All payments made were received but not allocated to the policy, as no reference number was included.
As discussed with you - any future payments should have a reference number (policy number) allocated to it in order to link it to the policy.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for your post and allowing us an opportunity to investigate your concern.
We apologise for any inconvenience that may have been caused to our client - Mrs. Parkinson
Your mother's premiums have been allocated accordingly up until June 2015.
All payments made were received but not allocated to the policy, as no reference number was included.
As discussed with you - any future payments should have a reference number (policy number) allocated to it in order to link it to the policy.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Platinum Life's reply15 Jul 2015, 15:49
Official
Hello alidapark,
Thank you for your post and allowing us an opportunity to investigate your concern.
We apologise for any inconvenience that may have been caused to our client - Mrs. Parkinson
Your mother's premiums have been allocated accordingly up until June 2015.
All payments made were received but not allocated to the policy, as no reference number was included.
As discussed with you - any future payments should have a reference number (policy number) allocated to it in order to link it to the policy.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for your post and allowing us an opportunity to investigate your concern.
We apologise for any inconvenience that may have been caused to our client - Mrs. Parkinson
Your mother's premiums have been allocated accordingly up until June 2015.
All payments made were received but not allocated to the policy, as no reference number was included.
As discussed with you - any future payments should have a reference number (policy number) allocated to it in order to link it to the policy.
Please do not hesitate to contact me directly, if you have any further concerns - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life