In a parallel universe.......
Got referred to someone who did not take out a policy but referred me (after call centre agents always ask for references). Was told to give my banking details before seeing any policy documents, so that they could have me on a leash... Called back and cancelled everything just after realising what just happened... Cannot believe that is how this company works... Absolutely ridiculous...
Dear Willem,
Thank you for taking my call today.
As discussed, I have listened to the sales calls made to you. The consultant explains the sales process and that documentation will be sent via courier and that there will be a 30-day review period in which you can review the policy to ensure that you are satisfied with the terms of the cover. If you are not satisfied with the policy you can contact us within the 30 days to cancel the policy. The consultant also explains that the first debit order will go off the end of April.
You displayed interest in the policy and you agree to receive the documents.
I apologise for any misunderstanding and anything we offer is completely optional. At no point do we aim to have any of our valued clients on a ‘leash’.
You spoke to Chabi and cancelled the policy with her.
Please contact me directly on *** for any further assistance.
Kind regards,
Tanja Yildirim
Client Care & Claims Manager
Tel: *** | Ext: 3062 | Fax: ***
Dear Willem,
Thank you for taking my call today.
As discussed, I have listened to the sales calls made to you. The consultant explains the sales process and that documentation will be sent via courier and that there will be a 30-day review period in which you can review the policy to ensure that you are satisfied with the terms of the cover. If you are not satisfied with the policy you can contact us within the 30 days to cancel the policy. The consultant also explains that the first debit order will go off the end of April.
You displayed interest in the policy and you agree to receive the documents.
I apologise for any misunderstanding and anything we offer is completely optional. At no point do we aim to have any of our valued clients on a ‘leash’.
You spoke to Chabi and cancelled the policy with her.
Please contact me directly on *** for any further assistance.
Kind regards,
Tanja Yildirim
Client Care & Claims Manager
Tel: *** | Ext: 3062 | Fax: ***