1 reviews | Active since Aug 2020
I'm so sick and tired of calls from Platinum Life and their "sister companies".
I'm so sick and tired of calls from Platinum Life and their "sister companies".
1. I've had a policy with PL for almost a year. They have already wanted to double my premium TWICE for a "policy upgrade" AND have increased it by 10% for an annual increase.
If my policy has to get "upgraded" twice a year and have the annual 10% increase... soon I'll be paying thousands of rands, which is completely unrealistic for a policy that has no benefits - except a payout when I turn 65 - seeing is believing.
2. Their referral marketing SCHEMES.
You are rubbed off onto Isabella Garcia and now also The Fashion Box that will HARASS you to give you "Free" gifts that lead to subscription fees if you're not careful.
From Monday until today, I have received 21 PHONECALLS from PL and The Fashion Box. If people don't answer, leave them alone! I have blocked multiple numbers but they do not stop.
Tuesday I repeatedly told the consultant I'm not interested in The Fashion Box Products and she left me saying she will give the git to someone else. So I thought cool, thank goodness, now they will leave me alone.
WRONG!
Today I get called AGAIN, multiple times, from different numbers because I don't answer. Eventually I answered to find out if it's related to the policy I am PAYING for. Nope! They want to "gift" me more free gifts. I kept on telling the consultant I am not interested in the product but she completely disregarded me and kept going with her sales pitch trying to make me believe I'm being gifted free stuff because I'm a loyal customer. It came to me confirming my details and I refused, again saying that I'm NOT INTERESTED and again, after telling her multiple times before, she wants to know why. HOW MANY MORE TIMES MUST I SAY NO. I am not interested in the products.
I know that if I accept in the end I'll end up with a subscription for products I'm not interested in and won't use their fashion products.
I swear I get a knot in my stomach every time I see PL calling.
3. I am CANCELLING my policy because I have no interest in being associated with a company that does business like this.
I took out cancer cover for peace of mind but this is unacceptable.
Giving your clients details, who are paying for Cancer cover, to newly launched companies to help build their brands - Brands that even have no relation to health/ wellness and furthermore harass you for products you're not interested in, is extremely distasteful.
I'll be taking out a policy somewhere else.
I have received your complaint and would like to assist and provide feedback regarding this matter,
Kindly note that due to the high-risk nature of our products, you are unable to call in to increase your benefits. T ensures that you have the chance to adjust and add cover and benefits, you are contacted for an upgrade every 6-8 months. Please note that the upgrades are always optional. You are also welcome to contact our team and lower the premium at any time.
When you agree to an upgrade, you will receive a gift from one of our sister companies. After receiving the voucher or gift, a consent call is done to ask if they are allowed to give you a call regarding their products or offers. I have arranged for your details to be added to their do not contact list as requested
A cancellation has been processed and a consultant from our cancellation team will be in touch within the week to confirm this with you. All further debit orders have been stopped with immediate effect
Please let me know if there is anything else I can assist with or address on my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to assist and provide feedback regarding this matter,
Kindly note that due to the high-risk nature of our products, you are unable to call in to increase your benefits. T ensures that you have the chance to adjust and add cover and benefits, you are contacted for an upgrade every 6-8 months. Please note that the upgrades are always optional. You are also welcome to contact our team and lower the premium at any time.
When you agree to an upgrade, you will receive a gift from one of our sister companies. After receiving the voucher or gift, a consent call is done to ask if they are allowed to give you a call regarding their products or offers. I have arranged for your details to be added to their do not contact list as requested
A cancellation has been processed and a consultant from our cancellation team will be in touch within the week to confirm this with you. All further debit orders have been stopped with immediate effect
Please let me know if there is anything else I can assist with or address on my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thanks for your response.
Regarding what you said here: " When you agree to an upgrade, you will receive a gift from one of our sister companies. After receiving the voucher or gift, a consent call is done to ask if they are allowed to give you a call regarding their products or offers. I have arranged for your details to be added to their do not contact list as requested "
This is not what happened to me. I refused the policy upgrade and then I still got contacted for a free gift? Further, I refused the gift with the Fashion Box, and then they simply passed my details on to another consultant to try and persuade me to take their products. Phoning 21 times, from multiple numbers. I'm sure you would be extremely annoyed too.
Thanks for submitting my details for the cancellation. Looking forward to closing this matter.
Best wishes,
Thanks for your response.
Regarding what you said here: " When you agree to an upgrade, you will receive a gift from one of our sister companies. After receiving the voucher or gift, a consent call is done to ask if they are allowed to give you a call regarding their products or offers. I have arranged for your details to be added to their do not contact list as requested "
This is not what happened to me. I refused the policy upgrade and then I still got contacted for a free gift? Further, I refused the gift with the Fashion Box, and then they simply passed my details on to another consultant to try and persuade me to take their products. Phoning 21 times, from multiple numbers. I'm sure you would be extremely annoyed too.
Thanks for submitting my details for the cancellation. Looking forward to closing this matter.
Best wishes,