S
Sophy
1 reviews | Active since Jun 2023
20 Jun 2023, 12:17
I'm experiencing rej...
I'm experiencing rejection
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Replies (1)
Platinum Life's replyOfficial
20 Jun 2023, 12:32Dear Sophy,
Thank you for taking my call
As discussed, please note that you are contacted for upgrades every 6-8 months on your policy. You can be given the option to add a second life assured at this time, but due to the high risk nature of our cover, we are unable to assist in request.
Kindly note that a voucher was sent out in February with your policy documentation. The voucher is valid for 3 months and can be used at any time during this period. As the voucher has expired more than a month ago, please note that we are unable to extend it.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call
As discussed, please note that you are contacted for upgrades every 6-8 months on your policy. You can be given the option to add a second life assured at this time, but due to the high risk nature of our cover, we are unable to assist in request.
Kindly note that a voucher was sent out in February with your policy documentation. The voucher is valid for 3 months and can be used at any time during this period. As the voucher has expired more than a month ago, please note that we are unable to extend it.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Jun 2023, 12:32
Official
Dear Sophy,
Thank you for taking my call
As discussed, please note that you are contacted for upgrades every 6-8 months on your policy. You can be given the option to add a second life assured at this time, but due to the high risk nature of our cover, we are unable to assist in request.
Kindly note that a voucher was sent out in February with your policy documentation. The voucher is valid for 3 months and can be used at any time during this period. As the voucher has expired more than a month ago, please note that we are unable to extend it.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call
As discussed, please note that you are contacted for upgrades every 6-8 months on your policy. You can be given the option to add a second life assured at this time, but due to the high risk nature of our cover, we are unable to assist in request.
Kindly note that a voucher was sent out in February with your policy documentation. The voucher is valid for 3 months and can be used at any time during this period. As the voucher has expired more than a month ago, please note that we are unable to extend it.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor