I’m always so skeptical when people at the contact centres say “someone will call you back” because more often than not, nobody ever does call back

I’m always so skeptical when people at the contact centres say “someone will call you back” because more often than not, nobody ever does call back. So it was great to have a promise fulfilled and fulfilled to exceed my expectations. It was delightful to deal with Queen, she was very friendly and polite. She listened intently and answered my questions; resolving my query quickly and efficiently without accosting me to change my mind. Thank you Queen! Keep up the great work!