*******ly taking my money.

Item: Platinum Life
Rating: 1
Author: Marnus K

Now, I know this is partially my fault for never getting to this. But it still doesn't change that fact that you guys are ******* in the end of the day.

Please mail me the document I've signed that allows you to take money from my bank account.

I've never signed up for any of these policies, yet you guys have been taking money, month after month out of my bank account. for years now, YEARS.

I remember waiting for a package from you guys with all the legal stuff in it, which arrived 3-4 months late. I was supposed to have read before you start taking money, nice ne?

I also just checked my e-mail account, I have nothing from platlife in that inbox.

I'm not even sure if you guys will pay out if I have an accident... Anyways, like I said, I know I'm also responsible for not getting to this sooner. So I wont demand back all the money you *******ly took from me for years.

I will however start looking into taking legal action if this doesn't stop.

Helpful (0)

Replies (1)

Platinum Life's replyOfficial

21 Dec 2018, 12:28

Dear Marnus, I have been trying to contact you regarding your complaint, but have been unable to reach you. Please note that I have received the calls made to you in February 2017 regarding your policy. In the call, the consultant discussed the cover and premium with you, explaining our 30 day review period and doing a legal closure. An active policy contract was sent through to your physical address, giving you time to read through the terms and conditions to make your decision. I have followed up with our logistics department and they advised that your policy documents were unfortunately delivered a few days late. I do apologize for the slight delay that occurred regarding this. Your policy has been cancelled with immediate effect and no further premiums will be deducted from your account. I can gladly arrange to send the calls in question through to you if needed? Please do not hesitate to contact me on *** if there is anything else I can assist with.

Kind Regards
Simone Venter
Client Care Supervisor

Platinum Life's reply21 Dec 2018, 12:28

Official