1 reviews | Active since Jun 2018
******* accessing personal information
Over the past couple years I have been receiving constant calls from Platinum Life to which I have always informed them that I am not interested in their products and requested them to delete me off their database. This never happened!
Last year I received a text message informing me that a friend of mine had referred me for a free gift from Platinum Life. The next day I received a call from a consultant who explained that I would be receiving a gift. I was told that I did not have to sign up to their product, but needed to provide my address etc to receive the gift. I never received it.
Yesterday I received the same text message setting out that a (close) friend of mine had referred me for a gift. I immediately sent her a screenshot of the message asking why she had referred me. Her response was that she knew nothing about it and that she had in fact received several messages from friends asking her why she had referred them when she had not ever handed any of our details out to anyone. Today I received a call from a Platinum Life consultant who insisted, when I questioned her and said what they are doing is *******, that my friend had given out our details and that she can tell me exactly who my friend is, what she does as a profession (she literally told me what she does) and that my friend had received a gift and when receiving the gift handed out our details. I requested the consultant to delete my details and once again informed Platinum Life that I am not interested in any of their products. I immediately contacted my friend who said "That's very strange... I also got called because I was "referred" by somebody I have no connection or knowledge of. Got told the same story. Also never got any free gift or whatever they're talking about."
THIS IS *******!
How is Platinum Life accessing personal information? How are they able to get contacts from a person's phone once they have merely called them and then able to text their contacts without their knowledge informing the contact that they will be receiving a gift and were nominated by that person? Why does Platinum Life persistently call people that are not interested in their products and even when requested to remove them from the database they either do not do so or then contact someone they might know which then does the cycle of the text message, free gift etc all over again? This is not acceptable! Platinum Life explain yourself!
I have received your complaint and have looked into the matter on my side. I was unable to reach you telephonically to discuss this matter
Kindly note that your friend was contacted on the 25th of March 2021 at 12:33pm and asked to referrer friends and family members for a promotional gift. I had a listen to the call on my side and around 03:40, your details were provided. All our calls are recorded and with her permission, these recordings can be sent through.
Please note that we work strictly on a referral basis and all referrals are provided by the person themselves. We are a registered FSP and all our conduct is in line with current FSCA legislation.
Your details have been added to our do not contact list to ensure that you are not contacted again. I apologize that this was not done previously.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have looked into the matter on my side. I was unable to reach you telephonically to discuss this matter
Kindly note that your friend was contacted on the 25th of March 2021 at 12:33pm and asked to referrer friends and family members for a promotional gift. I had a listen to the call on my side and around 03:40, your details were provided. All our calls are recorded and with her permission, these recordings can be sent through.
Please note that we work strictly on a referral basis and all referrals are provided by the person themselves. We are a registered FSP and all our conduct is in line with current FSCA legislation.
Your details have been added to our do not contact list to ensure that you are not contacted again. I apologize that this was not done previously.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
