CS
Cayla S
1 reviews | Active since Jun 2024
21 Jun 2024, 18:14
If I could, I would give them negative 0 stars.
I have been spending the past year trying to cancel, at first they kept saying we can reduce your cost and postpone the fees, after repeating myself saying no and they kept insisting, eventually I just agreed. Then when the "postponement" was finished i got another call, and I tried to cancel again, they again reduced my fees and kept insisting, I eventually gave up and agreed. I then recently phoned to cancel and tried to insist again, I eventually interrupted the person that I would like to cancel, The monthly payments have still been going off. I didnt think of it because I thought maybe you had to give a months notice, but it has been 3 months. IF I PHONE TO ASK TO CANCEL, JUST SAY OKAY!!!
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Replies (1)0
Replies (1)Platinum Life's replyOfficial
24 Jun 2024, 06:27Dear Cayla,
I have received your review and have followed up regarding this matter.
Kindly note that I have no record of a recent cancellation request being received on your policy. Please confirm how the cancellation was logged and I will follow up immediately to see what occured.
Please note that a cancellation has been logged and all premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within a week to confirm this with you, so please keep an eye out for their call.
My apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up regarding this matter.
Kindly note that I have no record of a recent cancellation request being received on your policy. Please confirm how the cancellation was logged and I will follow up immediately to see what occured.
Please note that a cancellation has been logged and all premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within a week to confirm this with you, so please keep an eye out for their call.
My apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply24 Jun 2024, 06:27
Official
Dear Cayla,
I have received your review and have followed up regarding this matter.
Kindly note that I have no record of a recent cancellation request being received on your policy. Please confirm how the cancellation was logged and I will follow up immediately to see what occured.
Please note that a cancellation has been logged and all premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within a week to confirm this with you, so please keep an eye out for their call.
My apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up regarding this matter.
Kindly note that I have no record of a recent cancellation request being received on your policy. Please confirm how the cancellation was logged and I will follow up immediately to see what occured.
Please note that a cancellation has been logged and all premiums stopped with immediate effect. A consultant from our cancellations team will be in touch within a week to confirm this with you, so please keep an eye out for their call.
My apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
