I would say it was great, but you debited R316 that I disputed again and again

Item: Platinum Life
Rating: 1
Author: Thandokazi T

I would say it was great, but you debited R316 that I disputed again and again.the call was about changing it back to R 167.

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Replies (1)

Platinum Life's replyOfficial

25 Nov 2025, 16:07

Dear Thandokazi

I have received your review and I have looked into this matter on my side

When you spoke to the consultant to adjust your policy, the premium was already sent to the bank and we were unable to stop it. I apologize if this was not disclosed by the consultant and we will gladly arrange a refund in our side

My apologies for any inconvenience caused

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply25 Nov 2025, 16:07

Official