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Maria msrita.trollip

1 reviews | Active since Jan 2026

12 Jan 2026, 06:28

I would like to write a review about Platinum Life I would like to write a review about Platinum Life

I would like to write a review about Platinum Life I would like to write a review about Platinum Life. I took out my policy in 2003. Platinum Life handles any query fast and efficient. Replies are done asap. I am contacted yearly for an review on my policy. Recently I had to change my banking details. I was travelling at the time and when I contacted Platinum Life the consultant could not hear me very clearly. She quicly sent me an email to reply on with my new banking details. The request for the new PL debit order was sent through the next day. I had a problem with my authorisation on the bank app and had to contact Platinum Life again after trying to resolve it with my bank. The Platinum Life consultant informed me on how to handle and resolve the issue. Fast and efficient service. Thank you Platinum Life.

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Replies (2)
Platinum Life
Platinum Life's reply12 Jan 2026, 06:39
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible. Platinum Life Client Care Team
Platinum Life
Platinum Life's reply12 Jan 2026, 07:26
Official
Dear Maria, 

Thank you for taking the time to share your experience and for your long-standing support. We truly value your loyalty and are pleased to hear that our team continues to provide fast, efficient, and professional service.

We’re glad that our consultant was able to assist you promptly while you were travelling and guide you through updating your banking details, as well as resolving the authorisation issue. Your feedback means a great deal to us and reinforces our commitment to providing reliable and responsive service.

Thank you for choosing Platinum Life, we appreciate your trust.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor