SB
Susan B
1 reviews | Active since Feb 2018
31 May 2023, 10:42
I would like to write a review about Platinum Life I am not impressed at all with the service received
I would like to write a review about Platinum Life I am not impressed at all with the service received. My first request was send on 18 May and I was only contacted 24 May after I send another email requesting service. By then it was too late to stop payment for the 25th, but was promised that this will be reversed. Needless to say, that has not happened and has left me in a financial bind. Seems that the only time one receives prompt service, is when commission is at stake
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Platinum Life's replyOfficial
31 May 2023, 10:49Dear Susan,
I have received your review and have looked into this matter on my side.
You contacted our team on the 17th of May 2023 regarding adjusting your premium and cover. Our team calls within a week from when the request is logged and that's why they contacted you on the 24th of May to assist.
As the debit order was at the bank, we were unfortunately unable to stop it but a refund has been arranged. As we need to await confirmation from the bank, the refund will be paid on the 8th of June 2023. You are welcome to send through a bank statement showing the successful deduction and we can refund quicker. This is standard procedure but I apologize that this was not explained to you and for any inconvenience caused.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
You contacted our team on the 17th of May 2023 regarding adjusting your premium and cover. Our team calls within a week from when the request is logged and that's why they contacted you on the 24th of May to assist.
As the debit order was at the bank, we were unfortunately unable to stop it but a refund has been arranged. As we need to await confirmation from the bank, the refund will be paid on the 8th of June 2023. You are welcome to send through a bank statement showing the successful deduction and we can refund quicker. This is standard procedure but I apologize that this was not explained to you and for any inconvenience caused.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 May 2023, 10:49
Official
Dear Susan,
I have received your review and have looked into this matter on my side.
You contacted our team on the 17th of May 2023 regarding adjusting your premium and cover. Our team calls within a week from when the request is logged and that's why they contacted you on the 24th of May to assist.
As the debit order was at the bank, we were unfortunately unable to stop it but a refund has been arranged. As we need to await confirmation from the bank, the refund will be paid on the 8th of June 2023. You are welcome to send through a bank statement showing the successful deduction and we can refund quicker. This is standard procedure but I apologize that this was not explained to you and for any inconvenience caused.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
You contacted our team on the 17th of May 2023 regarding adjusting your premium and cover. Our team calls within a week from when the request is logged and that's why they contacted you on the 24th of May to assist.
As the debit order was at the bank, we were unfortunately unable to stop it but a refund has been arranged. As we need to await confirmation from the bank, the refund will be paid on the 8th of June 2023. You are welcome to send through a bank statement showing the successful deduction and we can refund quicker. This is standard procedure but I apologize that this was not explained to you and for any inconvenience caused.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor