M
Maryke

1 reviews | Active since Jul 2024

01 Jul 2024, 16:38

I would like to writ...

I would like to write a review about Platinum Life they was supposed to refund me and said it will take up to 10 days now they sent me an email saying they dont have a refund i asked them to call me and till today nothing this is unacceptable.

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Replies (1)
Platinum Life
Platinum Life's reply01 Jul 2024, 16:51
Official
Dear Maryke, 

Thank you so much for taking my call. I am so sorry for the miscommunication that occurred between our team members. 

I had a listen to the call and have arranged the refund as discussed. This will be paid tomorrow and should reflect in your account within 48 hours. 

Thank you for giving me a chance to assist and have a fantastic day further 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor