I would just like to extend a big Thank you Shauna for her assistance

Dear Ellenor, 

Thanks for letting us know how efficient Shauna was when assisting you. 
We are thrilled to hear that she assisted you as nicely as she did and we will be sure to pass the positive feedback on to her. 
We look forward to assisting you in future and appreciate and value you as a client. 
Warmest wishes for a joyous holiday season and a happy New Year! 

Kind Regards, 

Chrysanthea Chetty
Client Care Consultant