I wished to cancel my policy but customer services convinced me otherwise

Item: Platinum Life
Rating: 3
Author: Elzet S

I wished to cancel my policy but customer services convinced me otherwise. I did not appreciate this as I'm still in debt and cannot afford this payment. I know you mean well but please respect the customer's wishes and do as they ask.

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Replies (1)

Platinum Life's replyOfficial

22 Nov 2023, 10:16

Dear Elzet,

Our team always wants to ensure that you are aware of all options on your policy to make the decision that best suits you. I have processed a cancellation again and our team will be in touch within a week to confirm this with you

Please do not hesitate to contact us if there is anything we can assist with

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply22 Nov 2023, 10:16

Official