I was very disgruntled with pushy consultants and upgrades of monthly premiums

I was very disgruntled with pushy consultants and upgrades of monthly premiums. I called to cancel but I was assisted by the most polite consultant. She managed to restore my account to its preferred premium and has stopped other consultants from calling. She even ensured that I was refunded the upgraded amounts. If it was not for that consultant. I most definitely would have canceled my account.