SS
Sasha S

1 reviews | Active since Sept 2024

18 Sept 2024, 13:15

I was retrenched at the end of February so my debit order with Platinum Life was not paid because I was not receiving a salary

I was retrenched at the end of February so my debit order with Platinum Life was not paid because I was not receiving a salary. The consultant called me and was so understanding. They truly are a marvelous team. Right from the beginning when I joined. They are efficient and empathetic. Messages were sent to me constantly reminding me not to lose my cover,and how important it was for my health. They have made an arrangement to bring my amount outstanding up to date. I am truly grateful to be part of this amazing team.

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Replies (1)
Platinum Life
Platinum Life's reply18 Sept 2024, 13:21
Official
Dear Sasha, 

We always place the needs of our policy holders first, so receiving your kind words brings a big smile to our faces! Thanks a lot for giving us a chance to assist and your great feedback 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor