NT
Natasha T

1 reviews | Active since Jul 2024

31 Jul 2024, 10:10

I was recently called to update the benefit details on my policy

I was recently called to update the benefit details on my policy. In the process, we realised my children needed to be removed as they were older than 18. I was informed that they would backtrack and refund the part of the premiums for them(about 2 years back). The refund was paid into my account 2 days after I sent the required document! The ladies that assisted me were Riona Lala, Zanele Zulu and Miche Holworthy. Thank you for your efficient and friendly assistance.

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Replies (1)
Platinum Life
Platinum Life's reply31 Jul 2024, 14:46
Official
Dear Natasha, 

Thank you for reaching out to our team and giving them the chance to assist. I am glad we could make the needed amendments and arrange the refund 

Please let us know if there is anything else we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor