I was planning on cancelling my policy as I'm not able to afford it at the moment, Cara spoke nicely to me, extremely sympathetic and very helpful with my query

Dear Simoné, 

Amazing  service indeed! Cara is legendary and we're so proud of her for delivering such world-class service. Thanks for taking a moment out of your day to give her such great feedback and for showing her the recognition she deserves. We'll be sure to do the same. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor