MM
Mandy M

1 reviews | Active since Jul 2024

13 Nov 2024, 15:03

I was not happy with a gift referral where I could get the gift but I had to subscribe and pay a monthly fee as well

I was not happy with a gift referral where I could get the gift but I had to subscribe and pay a monthly fee as well. I previously emailed platinum life but had no response. I emailed a few days ago enquiring this and to rather send me a gift from a company re Isabella Garcia (which is truly an amazing company and products) my request was handled in a very understanding manner and shortly after sent an email to me with options on what I would like. Never before has a company given me an option on my favorite products to choose from. Thank you platinum life and Junita van Coller for the way you treat your clients.

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Replies (1)
Platinum Life
Platinum Life's reply13 Nov 2024, 15:35
Official
Dear Mandy, 

We always strive to ensure that our policyholders are assisted in the best possible way and receiving such fantastic feedback really puts a smile on our faces. I am so glad that Junita was able to help with your policy and provide the needed information and support. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor