Z
Zelda
1 reviews | Active since Jan 2026
23 Jan 2026, 17:32
I was misled after c...
I was misled after cancelling I didn't receive my premiums back I paid for 5 months
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Replies (2)
Platinum Life's replyOfficial
23 Jan 2026, 17:43Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply23 Jan 2026, 17:43
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
26 Jan 2026, 07:54Dear Zelda,
I have received your review and would like to provide some feedback regarding this matter.
We wish to confirm that your policy does not acquire any surrender value, loan value, paid-up value, or cash value at any point during its term.As outlined in the General Terms and Conditions of your policy contract, the policy does not accrue a surrender value. Each premium received provides cover for that specific month only. As such, when a policy is cancelled, no refund is payable, as cover was enjoyed for all months in which premiums were received
Please note that our Cancellation Team attempted to contact you to confirm the cancellation; however, we were unable to reach you. The policy has nonetheless been cancelled in accordance with the request received.
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
We wish to confirm that your policy does not acquire any surrender value, loan value, paid-up value, or cash value at any point during its term.As outlined in the General Terms and Conditions of your policy contract, the policy does not accrue a surrender value. Each premium received provides cover for that specific month only. As such, when a policy is cancelled, no refund is payable, as cover was enjoyed for all months in which premiums were received
Please note that our Cancellation Team attempted to contact you to confirm the cancellation; however, we were unable to reach you. The policy has nonetheless been cancelled in accordance with the request received.
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Jan 2026, 07:54
Official
Dear Zelda,
I have received your review and would like to provide some feedback regarding this matter.
We wish to confirm that your policy does not acquire any surrender value, loan value, paid-up value, or cash value at any point during its term.As outlined in the General Terms and Conditions of your policy contract, the policy does not accrue a surrender value. Each premium received provides cover for that specific month only. As such, when a policy is cancelled, no refund is payable, as cover was enjoyed for all months in which premiums were received
Please note that our Cancellation Team attempted to contact you to confirm the cancellation; however, we were unable to reach you. The policy has nonetheless been cancelled in accordance with the request received.
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
We wish to confirm that your policy does not acquire any surrender value, loan value, paid-up value, or cash value at any point during its term.As outlined in the General Terms and Conditions of your policy contract, the policy does not accrue a surrender value. Each premium received provides cover for that specific month only. As such, when a policy is cancelled, no refund is payable, as cover was enjoyed for all months in which premiums were received
Please note that our Cancellation Team attempted to contact you to confirm the cancellation; however, we were unable to reach you. The policy has nonetheless been cancelled in accordance with the request received.
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor