CM
Cynthia M
1 reviews | Active since Aug 2025
01 Aug 2025, 18:36
I was frustrated with my finances and wanted to reduce my debit orders so that I could at least breathe
I was frustrated with my finances and wanted to reduce my debit orders so that I could at least breathe. I then called Platinum life, which was of the debit orders that I intended canceling. They told me that someone from cancelations would contact me. Indeed, I received a call from Platinum Life. A gentleman called Vincent patiently explained the pros and cons of canceling and came with a win-win situation for me, and I appreciate that about Platinum Life and Vincent.
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Replies (1)Platinum Life's replyOfficial
01 Aug 2025, 18:53Dear Cynthia,
Thank you for taking the time to share your experience with us.
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that you’ve been feeling financial pressure, but we’re very glad you reached out and that Vincent was able to support you in a helpful and understanding way. It’s encouraging to know that his patience and willingness to find a balanced solution made a difference for you.
At Platinum Life, we aim to treat every client with care and respect, especially during challenging times. We’ll be sure to pass your kind words on to Vincent—he’ll be thrilled to know his support was appreciated.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Aug 2025, 18:53
Official
Dear Cynthia,
Thank you for taking the time to share your experience with us.
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that you’ve been feeling financial pressure, but we’re very glad you reached out and that Vincent was able to support you in a helpful and understanding way. It’s encouraging to know that his patience and willingness to find a balanced solution made a difference for you.
At Platinum Life, we aim to treat every client with care and respect, especially during challenging times. We’ll be sure to pass your kind words on to Vincent—he’ll be thrilled to know his support was appreciated.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
