1 reviews | Active since Jul 2024
I was diagnosed with breast cancer end of January 2025
I was diagnosed with breast cancer end of January 2025. My claim was rejected because I had a FNA January 2022. My commencement date on my contract was 01 March 2023, diagnosed 31 January 2025. Terms and conditions state that if you had any investigations done 2 years prior to your commencement date and diagnosed within the 2 years after your commencement date, will not qualify as a valid claim. Being on treatment is a lot of extra expenses and they advertise that it is the reason why this cover is important. Please read the fine print, they made me feel that I only took out this policy because of the money. Having to deal with the diagnosis is already a struggle and the news of the rejected claim made me depressed. I feel that they could at least have better criteria, they do not have to at you the full amount you are covered for, even a 25% of your covered amount will make a difference in these situations.
Thank you for reaching out and for sharing your experience with us. I’m truly sorry to hear about your diagnosis and can only imagine the emotional and financial toll this must be taking on you. Please know that our thoughts are with you during this incredibly difficult time.
We understand how disappointing and frustrating it must have been to receive the news that your claim was not successful, especially while managing the challenges of treatment. Our policies are designed to provide support in times of need, and we regret that in this instance, the claim could not be approved.
Our claims are assessed based on the information provided and the terms and conditions of your policy. Our claims team carefully reviews all the information provided and communicates the reasons for any decision directly with clients to ensure clarity and transparency throughout the process.
If you have any questions or need more clarity. please reach out to our Claims team. They will be able to provide more insight and assist you
We wish you all the best and hope you receive all the strength and support you need at this time
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for reaching out and for sharing your experience with us. I’m truly sorry to hear about your diagnosis and can only imagine the emotional and financial toll this must be taking on you. Please know that our thoughts are with you during this incredibly difficult time.
We understand how disappointing and frustrating it must have been to receive the news that your claim was not successful, especially while managing the challenges of treatment. Our policies are designed to provide support in times of need, and we regret that in this instance, the claim could not be approved.
Our claims are assessed based on the information provided and the terms and conditions of your policy. Our claims team carefully reviews all the information provided and communicates the reasons for any decision directly with clients to ensure clarity and transparency throughout the process.
If you have any questions or need more clarity. please reach out to our Claims team. They will be able to provide more insight and assist you
We wish you all the best and hope you receive all the strength and support you need at this time
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor