I was angry 😠 coz I told the person that i can not afford the deduction

I was angry 😠 coz I told the person that i can not afford the deduction. They also said that they will send me paperwork and till today i still have not received any papers. And after mails and phone calls no one is able to help me reduce my policy. They did deduct the high amount. But after sending a complaint there was a very nice lady who phoned me back in min. And she fixed it all over the phone. So i will wait to see if it goes of in January correctly. And then give a better raiting if it is fixed correctly. I have been with them for many years now so I am not sure what happend now this time but I am sure they will fix it.