I wanted to cancel my policy and Vincent gave me a to explain the benefit that I will be losing if I cancel and gave me an option for a payment holiday before I consider canceling

Dear Thandekile, 

Thank you for acknowledging Vincent's incredible service! We strive to deliver fast and efficient services and we are truly happy that he was able to assist you. 

 Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor