LE
Lauren E
1 reviews | Active since Jan 2016
02 Jul 2025, 08:07
I wanted a reduced premium whilst on maternity leave, however the consultant explained why I could only go as far as 50% less on the premium only
I wanted a reduced premium whilst on maternity leave, however the consultant explained why I could only go as far as 50% less on the premium only. This was never explained by previous consultants. I appreciated that she also could have my premium start September month, giving me a break for August as my July debit for the R1600 had already gone off and is being split for July and August.
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Platinum Life's replyOfficial
02 Jul 2025, 08:44Dear Lauren,
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that our consultant was able to clearly explain the premium reduction options available during your maternity leave, as well as assist with adjusting your premium start date to September to provide some relief for August.
We always aim to ensure our clients have a clear understanding of their options, and we’re pleased we could assist you during this important time. Should you have any further questions or need additional support, please don’t hesitate to reach out. Wishing you all the best for the months ahead!
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that our consultant was able to clearly explain the premium reduction options available during your maternity leave, as well as assist with adjusting your premium start date to September to provide some relief for August.
We always aim to ensure our clients have a clear understanding of their options, and we’re pleased we could assist you during this important time. Should you have any further questions or need additional support, please don’t hesitate to reach out. Wishing you all the best for the months ahead!
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply02 Jul 2025, 08:44
Official
Dear Lauren,
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that our consultant was able to clearly explain the premium reduction options available during your maternity leave, as well as assist with adjusting your premium start date to September to provide some relief for August.
We always aim to ensure our clients have a clear understanding of their options, and we’re pleased we could assist you during this important time. Should you have any further questions or need additional support, please don’t hesitate to reach out. Wishing you all the best for the months ahead!
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that our consultant was able to clearly explain the premium reduction options available during your maternity leave, as well as assist with adjusting your premium start date to September to provide some relief for August.
We always aim to ensure our clients have a clear understanding of their options, and we’re pleased we could assist you during this important time. Should you have any further questions or need additional support, please don’t hesitate to reach out. Wishing you all the best for the months ahead!
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor