DM
Dudley M
1 reviews | Active since Dec 2015
22 Dec 2015, 14:35
I want to cancel my insurance.
How hard does it need to be to cancel my insurance.<br> My monthly installments kept increasing so now I want to cancel! The website doesnt give you any information on how to cancel..the contact details is even worst! And the email address just comes back saying it cannot be connected!! How hard does it have to be to speak to someone at platinum life???
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Replies (1)
Platinum Life's replyOfficial
24 Dec 2015, 11:04Hello ManuelDudley,
Thank you for voicing your concern.
Our contact details on our website are current and up to date, as per FSB legislation and all forms of communications (website submissions, email, call centre, face book) have been and are all fully operational.
As discussed, your policy has been cancelled as per your request and a refund will be paid within 10 working days from the deduction date.
Kindly contact me directly, if you have any further concerns - *** or ***.
Wishing you a wonderful festive season.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life
Thank you for voicing your concern.
Our contact details on our website are current and up to date, as per FSB legislation and all forms of communications (website submissions, email, call centre, face book) have been and are all fully operational.
As discussed, your policy has been cancelled as per your request and a refund will be paid within 10 working days from the deduction date.
Kindly contact me directly, if you have any further concerns - *** or ***.
Wishing you a wonderful festive season.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life
Platinum Life's reply24 Dec 2015, 11:04
Official
Hello ManuelDudley,
Thank you for voicing your concern.
Our contact details on our website are current and up to date, as per FSB legislation and all forms of communications (website submissions, email, call centre, face book) have been and are all fully operational.
As discussed, your policy has been cancelled as per your request and a refund will be paid within 10 working days from the deduction date.
Kindly contact me directly, if you have any further concerns - *** or ***.
Wishing you a wonderful festive season.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life
Thank you for voicing your concern.
Our contact details on our website are current and up to date, as per FSB legislation and all forms of communications (website submissions, email, call centre, face book) have been and are all fully operational.
As discussed, your policy has been cancelled as per your request and a refund will be paid within 10 working days from the deduction date.
Kindly contact me directly, if you have any further concerns - *** or ***.
Wishing you a wonderful festive season.
Yours sincerely,
Riona Lala
Resolution Specialist
Platinum Life