JK
Jamalle K
1 reviews | Active since Feb 2021
26 Aug 2023, 05:30
I want my refund
You should put a option for no stars...thats their service. I had cancelled this policy about three mo this ago.... yesterday a debit order went off!!!! I am unemployed as I said to them so now they have taken my last money out of my account
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
28 Aug 2023, 06:56Dear Jamalie,
I have received your review and have looked into this matter on my side.
Kindly note that I have no record of any cancellation request being received on our side and this is why your debit order has been deducting as normal. Please advise how the cancellation was logged and I will gladly follow up on my side.
A cancellation request has been logged and a consultant from our cancellation team will be in touch within the week. They will gladly assist with a refund of the last premium and all further debit orders have been stopped with immediate effect.
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that I have no record of any cancellation request being received on our side and this is why your debit order has been deducting as normal. Please advise how the cancellation was logged and I will gladly follow up on my side.
A cancellation request has been logged and a consultant from our cancellation team will be in touch within the week. They will gladly assist with a refund of the last premium and all further debit orders have been stopped with immediate effect.
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Aug 2023, 06:56
Official
Dear Jamalie,
I have received your review and have looked into this matter on my side.
Kindly note that I have no record of any cancellation request being received on our side and this is why your debit order has been deducting as normal. Please advise how the cancellation was logged and I will gladly follow up on my side.
A cancellation request has been logged and a consultant from our cancellation team will be in touch within the week. They will gladly assist with a refund of the last premium and all further debit orders have been stopped with immediate effect.
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that I have no record of any cancellation request being received on our side and this is why your debit order has been deducting as normal. Please advise how the cancellation was logged and I will gladly follow up on my side.
A cancellation request has been logged and a consultant from our cancellation team will be in touch within the week. They will gladly assist with a refund of the last premium and all further debit orders have been stopped with immediate effect.
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor