I told the person who phoned me that I could not afford an increase in premium, but they don't listen and just keep on talking

Dear Helen, 

I have received your review and I am so sorry to hear about the experience you had. I can confirm that the recent upgrade has been cancelled as requested and your policy will remain on the current premium 

We have also requested the call that was made and will address this with our sales team accordingly. 

Please let us know if there is anything else we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor