I spoke to a lady by the name of Chante, who was patient and clear when she called me about my cancellation of the upgrade and offered me something I could manage

Dear Gertrude, 

We always strive to ensure that our policyholders are assisted in the best possible way and receiving such fantastic feedback really puts a smile on our faces. I am so glad that Chante was able to help with your policy and provide the needed information and support. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor