BI
Belinda I
1 reviews | Active since Jan 2023
04 Sept 2023, 17:14
I spoke to a consult...
I spoke to a consultant regarding my premiums that i am not interested in but kept on deductions Friday they phoned an would have my monies refunded but still they did nothing
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
04 Sept 2023, 17:28Dear Belinda,
As per our telephonic conversation on Friday, kindly note that the policy has been cancelled as requested. A refund has been arranged but as we need to await confirmation from the bank, it will only be paid on the 14th of August 2023. You are welcome to send through a bank statement showing the successful receipt of the premium for a quicker refund.
We are still awaiting the calls made to you wherein you requested to cancel, but it has not been received yet, Feedback will be provided as soon as it has been received
Please do not hesitate to contact me directly for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
As per our telephonic conversation on Friday, kindly note that the policy has been cancelled as requested. A refund has been arranged but as we need to await confirmation from the bank, it will only be paid on the 14th of August 2023. You are welcome to send through a bank statement showing the successful receipt of the premium for a quicker refund.
We are still awaiting the calls made to you wherein you requested to cancel, but it has not been received yet, Feedback will be provided as soon as it has been received
Please do not hesitate to contact me directly for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Sept 2023, 17:28
Official
Dear Belinda,
As per our telephonic conversation on Friday, kindly note that the policy has been cancelled as requested. A refund has been arranged but as we need to await confirmation from the bank, it will only be paid on the 14th of August 2023. You are welcome to send through a bank statement showing the successful receipt of the premium for a quicker refund.
We are still awaiting the calls made to you wherein you requested to cancel, but it has not been received yet, Feedback will be provided as soon as it has been received
Please do not hesitate to contact me directly for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
As per our telephonic conversation on Friday, kindly note that the policy has been cancelled as requested. A refund has been arranged but as we need to await confirmation from the bank, it will only be paid on the 14th of August 2023. You are welcome to send through a bank statement showing the successful receipt of the premium for a quicker refund.
We are still awaiting the calls made to you wherein you requested to cancel, but it has not been received yet, Feedback will be provided as soon as it has been received
Please do not hesitate to contact me directly for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor