I sent an email to Platinum Life and Carla van Zyl acted promptly to my request, in a positive and polite way

Dear Margie, 

Thank you for taking the time to leave us such a nice review. At Platinum Life we always strive to deliver exceptional service and I am so glad that we were able to assist. Carla is a valuable part of our team and I have made sure to share this review with her  

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor