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meaganphilander M
1 reviews | Active since Apr 2017
05 Mar 2025, 09:22
I requested cancelation in January due to retrenchment and it was never cancelled instead I got debited twice R509
I requested cancelation in January due to retrenchment and it was never cancelled instead I got debited twice R509.00 I'm a single parent of 5 and that was alot and was told I can't be refunded because there is no record of my call. So I'm disappointed
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Platinum Life's replyOfficial
05 Mar 2025, 09:33Dear Meagan,
I have received your review and have looked into this matter on my side.
Our system shows that your cancellation request was received on the 21st of February 2025 and we do not have any record of a request being received prior to this. As your request was received on your debit date, we were unable to stop the premium but I have arranged a refund for that amount
Your policy is set to continue as per the arrangement made with our team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Our system shows that your cancellation request was received on the 21st of February 2025 and we do not have any record of a request being received prior to this. As your request was received on your debit date, we were unable to stop the premium but I have arranged a refund for that amount
Your policy is set to continue as per the arrangement made with our team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Mar 2025, 09:33
Official
Dear Meagan,
I have received your review and have looked into this matter on my side.
Our system shows that your cancellation request was received on the 21st of February 2025 and we do not have any record of a request being received prior to this. As your request was received on your debit date, we were unable to stop the premium but I have arranged a refund for that amount
Your policy is set to continue as per the arrangement made with our team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Our system shows that your cancellation request was received on the 21st of February 2025 and we do not have any record of a request being received prior to this. As your request was received on your debit date, we were unable to stop the premium but I have arranged a refund for that amount
Your policy is set to continue as per the arrangement made with our team
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor