I recently had some medical emergencies in my family and now have a lot of medical bills to pay du to the madical not covering everything

I recently had some medical emergencies in my family and now have a lot of medical bills to pay du to the madical not covering everything. I sent out one email and within 24hrs Innocentia called me back and was able to reduce my monthly contributions on my policy. Thus will go a long way in assisting me and my new bills