I recently fell on hard times and explained that I was unable to make payment I asked for some leniency of which a lovely agent named Roxanne has handled my email with such politeness

Dear Sajal, 

We just love your feedback for Roxanne and we are so proud of her for making sure that things were done your way! Thanks for showing recognition where it is due and for the great feedback - we will be sure to pass your message on to her. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor